PATIENT RESOURCES

PAYMENTS & FINANCING

All insurance patients are responsible for payments according to the contract between you and your insurance provider. Most patients will be responsible for a co-pay, co-insurance, and/or deductible depending on individual plans.

 

If you have any questions about your plan coverage, please contact your insurance provider by calling the phone number on the back of your insurance card.

 

MEDICAL APPOINTMENTS

We are a specialist medical office, and as such, most insurance plans require prior-authorization and/or a referral from your PCP in order to financially cover your appointment with our providers.

 

It is the responsibility of each patient to obtain required referrals from PCPs or referring doctors - please bring these referrals with you to your appointment. Appointments may be cancelled if proper authorizations and referrals have not been provided to our office in time for your appointment.

 

Co-payments are due at the time of service. 

Any portion not covered by your insurance policy is the responsibility of each individual.

 

MEDICAL PROCEDURES

In order to secure your surgery or procedure date, a deposit towards your co-insurance and deductible are due no later than 5 days prior to your procedure. These fees are an estimate based on your insurance policy and will be discussed with you when scheduling your procedure. 

Any portion not covered by your insurance policy is the responsibility of each individual.

CANCELLATIONS & NO-SHOWS

 

We ask all patients to provide our office with 24-48 hour notice to reschedule or cancel an appointment. Appointments cancelled or rescheduled with less than 24 hours notice may be subject to a $50 fee.

FINANCING

We offer Care Credit financing for medical procedures. Please speak with our office for more information prior to your surgery or procedure. 

          COSMETIC REFUND & CANCELLATION POLICIES  

COSMETIC CONSULTATIONS

Our consultation fee of $50 covers the initial cosmetic consultation appointment with Dr. Donald Hollsten and Dr. Jordan Hollsten. A $25 non-refundable deposit is due at the time of making your appointment in order to reserve your space; the other $25 is due at the time of service. This $50 fee will be applied to the cost of your cosmetic procedure. 

Quoted prices provided on the date of your initial consultation are good for 90-days from the date of your consultation. 

All follow-up appointments with our physicians are complimentary within one year of any cosmetic procedures performed by Eye & Facial Plastic Specialists. 

 

COSMETIC PROCEDURES

Cosmetic procedures greater than $650 require a non-refundable deposit of 50% of the full procedure price in order to reserve your space. The remaining balance is due at the time of service. 

Cosmetic procedures under $650 must be paid in full at the time of booking - 50% of this payment is non-refundable. 

Cancellations made less than 5 business days prior to the procedure may exchange the non-refundable deposit for injectables or skincare purchased through our office. 

Cancellations made greater than 5 business days prior to the procedure may use the non-refundable deposit towards injectables, an alternative office procedure, or may exchange the deposit fee for skincare products purchased through our office.

All follow-up appointments with our physicians are complimentary within one year of any cosmetic procedures performed by Eye & Facial Plastic Specialists. 
 

INJECTABLE APPOINTMENTS

Payment for injectables are due on the day of service. We ask that all patients provide notification of rescheduling or cancellation for these appointments no later than 24 hours prior to the date of service.

Injections - including Botox® and any fillers - are non-refundable products and procedures. 

If you have any other questions regarding financial or refund policy regarding your procedure, please speak with our cosmetic coordinator. 

All follow-up appointments with our physicians are complimentary within one year of any cosmetic procedures performed by Eye & Facial Plastic Specialists. 

 

COSMETIC FOLLOW UPS

All follow up appointments are complimentary with our cosmetic procedure(s) and services.

We ask all of our patients to provide our office with rescheduling or cancellation notice a minimum of 24 hours prior to your scheduled appointment. 

A $50 no-show fee will be charged to any patients who miss their appointments without notifying our office prior to the appointment. 

Eye and Facial Plastic Specialists serves patients from across south and central Texas, San Antonio, New Braunfels, San Marcos, Laredo, Del Rio and Mexico.

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