FAQ

General Office Questions

What do I bring to my first appointment?


For your first appointment with our physicians please bring the following: -New Patient Paperwork (these can be downloaded and printed from our Patient Center) -ID Cards/Drivers License -Insurance Cards- Primary, Secondary, and Tertiary (if applicable) -Full list of your current medications and dosages -Referral from your PCP or referring specialist. For more information about insurances requiring referrals please contact our main office- 210-616-0739.




What insurances do you accept?


We accept most major insurances. Please be prepared to give all insurance information to our staff when you call for an appointment. For specific insurance questions please Contact Us so that we can assist you further.




How do I make an appointment?


Please contact our office in order to make an appointment to see Dr. Donald Hollsten or Dr. Jordan Hollsten. 210-616-0739 If you are an insurance patient please be ready to provide the following information when you call:

  • Name
  • Address
  • Contact Phone Number
  • Insurance Carrier, Individual ID Number, and Group ID Number
  • Referring Physician Name and information




Do you require a referral from another doctor in order to make an appointment?


Referrals from other physicians vary depending on specific insurance plans, but most patients require some form of physician and insurance company referral in order to make an appointment. If you're unsure about your insurance requirements please Contact Us and a member of our team will assist you.




Do you require a referral from my insurance company in order to schedule an appointment?


Each insurance plan has different requirements regarding referrals. All HMO plans and most POS plans require a referral from your PCP or general ophthalmologist in order to schedule an appointment with an Oculoplastic Surgeon. In order to find out what your insurance requires please Contact Us and a member of our team will assist you.




What is Oculoplastic Surgery?


We're so glad you asked! Please check out our "What is Oculoplastic Surgery" Page for a detailed explanation.




Where is your office located?


Our Main Office is located in Shavano Park near the intersection of NW Military Hwy and 1604, inside the loop. 4114 Pond Hill Road Suite 100 San Antonio, TX 78231 Here's a map to our San Antonio Office . We also have a satelite clinic in New Braunfels: 1619 Common Street Suite 403-404 New Braunfels, TX 78130 Here's a map to our New Braunfels Office. In addition to our clinic locations, Dr. Donald Hollsten and Dr. Jordan Hollsten perform outpatient surgeries in Stone Oak, Alamo Heights, and the Medical Center.




How much will my appointment cost?


Every insurance plan has different standards for appointment fees depending on each patient's insurance contract. Most patients will owe a Specialist Co-Pay for their appointment as well as a percentage towards any Co-Insurance or Deductables remaining on their plan for the year. For more specific information on your appointment cost please contact your insurance company by calling the phone number on the back of your insurance card.




How much does a Visual Field cost?


Visual Field appointments qualify as a standard appointment, and therefore a Specialst Co-Pay fee is due on the day of your scheduled visual field.




Do you have an appointment cancellation policy?


Yes we do. We ask all patients to inform our office of any rescheduling or cancellations at least 24 hours prior to their appointment. If we have not received any notice of an appointment cancellation at least 24 hours in advance, that patient will be charged a $50 no-show fee. In order to avoid missed appointments we provide reminders too all patients via Phone, Text, or Email no later than 24-48 hours prior to all appointments.




What are your office hours?


Medical Office Hours: Monday: 9:00 AM - 4:30 PM Tuesday: 8:30 AM - 4:30 PM Wednesday: 9:00 AM - 4:30 PM Thursday: 9:00 AM - 4:30 PM Friday: 9:00 AM - 12:00 PM Saturday: 9:00 AM - 12:00 PM (2nd & 4th Saturdays Only) Sunday: CLOSED Cosmetic Office Hours: Monday - Thursday: 9:00 AM - 11:30 AM | 1:00 PM - 4:30 PM Friday: 9:00 AM - 5:00 PM




What's the best way to contact your office?


For questions regarding insurance, surgeries, or appointments scheduling please Call Our Office and a member of our team will be happy to take care of you. Any simple questions can be directed to our Office Email and the team member best suited to answer your question will get back to you as soon as possible during our normal business hours. We also have a Fax Number available for any paperwork, referrals, copies of insurance cards, etc.





Medical Services

Do you perform eye exams?


We do not perform basic or annual eye exams. As Oculoplastic Surgeons we do eye exams when necessary to assess eyesight as it relates to the Conditions we are treating.




Do you perform Lasik?


No. Lasik is best handled by a General Ophthalmologist or a Cornea Specialist.




I'm seeing the doctors for a minor surgery to remove a lesion near my eye. How long does it take to recover from in-office minor procedures?


Every patient heals at a slightly different pace. If one of our physicians has scheduled you for an in-office procedure for a biopsy or minor lesion removal/repair, expect to see swelling and bruising for a few days following your appointment. Please contact our Medical Assistant during our regular office hours for further clarification about your scheduled procedure.




Where do Dr. Donald Hollsten and Dr. Jordan Hollsten perform surgery?


Your surgery location will depend on a number of factors. Some surgeries are very minor and are performed in our San Antonio office or New Braunfels office with only the assist of a locally injected anesthetic. More complicated procedures require the assist of an anesthesiologist. These procedures are done in an outpatient surgery center in Stone Oak, Alamo Heights, or the Medical Center. For more information about the surgery centers please look at our Hospital Affiliations Page.




Will I have surgery on the same day as my consultation?


Your consultation appointment will always take place on a different date than your surgery for a variety of reasons. First of all, not every condition will require surgery. Hooray! Some of the conditions that we see can be addressed with less invasive treatments. If surgery is suggested or required to treat your condition we have to reach out to your insurance company to request coverage for the recommended procedures. This process can take anywhere from 30-90 days.




What testing is required prior to my surgery?


Some patients will require a Visual Field test that will be performed by our Medical Assistant at our main clinic in the Medical Center. This information is required by insurance companies in order to receive authorization for certain procedures. Our doctors may also request advanced imaging tests such as EKG, MRI, or CT scan. Once surgery has been approved by your insurance plan we require all surgical patients to have a bloodwork panel taken within 2 weeks prior to surgery. Specifics regarding your surgery will be discussed during your consultation appointment with our doctors.




Will insurance cover surgery to fix my heavy eyelids?


Every insurance has slightly different standards that they take into consideration when assessing surgery coverage for heavy eyelid repairs. During your first appointment with our doctors they will discuss your specific eyelid anatomy and whether or not your insurance is likely to deem the procedure medically necessary. Ultimately, your insurance company has the last say in whether they will approve coverage of your procedure.





Cosmetic Services

What cosmetic procedures do you offer?


We offer a variety of surgical out-patient and in-office minimally-invasive and non-invasive procedures including Eyelid surgery, Non-Invasive Face Lifts, and Botox. For more information about these procedures please check out the Face, Body, or Nonsurgical pages.




Are cosmetic procedures covered by insurance?


Sadly, no. However, a consultation will determine whether your concern may qualify for insurance coverage. To schedule a consultation with Dr. Donald Hollsten or Dr. Jordan Hollsten please Contact our Cosmetic Coordinator by calling our office - 210-616-0739.




What is BOTOX®?


BOTOX® is an FDA approved medication injected in the targeted area in order to relax specific muscles. However, BOTOX® is only used in a situation where relaxation of the muscle is beneficial for either medical or cosmetic purposes. Please reference the Allergan® website for a detailed explanation of all aspects of this product. https://www.botox.com/




What is BOTOX® used for?


BOTOX® relaxes muscles. Therefore, BOTOX® is used in any situation where relaxation of the muscle is beneficial; both for medical and cosmetic purposes.




Is BOTOX® safe?


Yes. Though the botulinum toxin is considered one of nature's deadliest poisons, BOTOX® is diluted thoroughly for medical use. It has a track record of extreme safety going back over 30 years. For more information about this medication please reference the manufacturer's website: https://www.botox.com/




What are dermal fillers?


Fillers are injectable products used to enhance or rejuvenate parts of the face that have lost fat and collagen due to aging. They work by re-volumizing the targeted areas through a series of small injections. They last anywhere from a few months to a year and are administered in a controlled office setting. Our office provides the following filler products: Juvéderm® Ultra, Juvéderm® Ultra Plus, Juvéderm Voluma®, Juvéderm Volbella®, and Juvéderm Vollure®.




What kind of anesthesia is used for cosmetic procedures?


Great question with a variety of answers: Botox® does not require the use of any anesthetic. For dermal fillers (any product in the Juvéderm® line) we will numb the area being injected with a topical or local anesthetic. These wear off within about an hour of the injections. Our Cosmetic Surgical Procedures vary in anesthesia requirements based on a number of factors including type of procedure(s) performed, length of procedure(s) performed, and a patient's current health status. Details regarding anesthesia requirements for each patient's surgery will be discussed during your consultation appointment.




Do you ever offer discounts on Cosmetic Products or Services?


We offer a series of standard Specials throughout the year on Cosmetic Products and Services. We also have periodic flash sales on Products and Services! In order to receive the most up to date information regardng all of our offers throughout the year please sign up for our Newsletter by entering your email address in the contact box on our Home Page.




How long does Botox® last?


The effect of your Botox® injections will last an average of three months. Though, a number of patients who receive their Botox® regularly report feeling the effects lasting closer to 4-5 months. Every patient is different.




How long do filler injections last?


Filler injections (Juvederm® Ultra, Juvederm® Ultra Plus, Voluma®, Volbella®, Vollure®) last anywhere from 10 months to 2 years depending on the type of filler used and the location of the injections. Fillers injected in active parts of your face (specifically the lips or around the mouth) will likely need to be re-enhanced between 10 months and a year from the original injection date. Cheeks, Nasolabial Folds, and Tear Trough injections will last between one to two years depending on the patient.





Eye and Facial Plastic Specialists serves patients from across south and central Texas, San Antonio, New Braunfels, San Marcos, Laredo, Del Rio and Mexico.

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