FAQ | Eye & Facial Plastic Specialists

Our Main Office is located in Shavano Park near the intersection of NW Military Hwy and 1604, inside the loop.

4114 Pond Hill Road

Suite 100

San Antonio, TX 78231

Here's a map to our San Antonio Office.

We also have a satelite clinic in New Braunfels:

1619 Common Street

Suite 403-404

New Braunfels, TX 78130

Here's a map to our New Braunfels Office.

In addition to our clinic locations, Dr. Donald Hollsten and Dr. Jordan Hollsten perform outpatient surgeries in Stone Oak, Alamo Heights, and the Medical Center.

For your first appointment with our physicians please bring the following:

-New Patient Paperwork (these can be downloaded and printed from our Patient Center)

-ID Cards/Drivers License

-Insurance Cards- Primary, Secondary, and Tertiary (if applicable)

-Full list of your current medications and dosages

-Referral from your PCP or referring specialist.

For more information about insurances requiring referrals please contact our main office- 210-616-0739.

Every insurance plan has different standards for appointment fees depending on each patient's insurance contract. Most patients will owe a Specialist Co-Pay for their appointment as well as a percentage towards any Co-Insurance or Deductables remaining on their plan for the year.

For more specific information on your appointment cost please contact your insurance company by calling the phone number on the back of your insurance card.

Yes we do. We ask all patients to inform our office of any rescheduling or cancellations at least 24 hours prior to their appointment.

If we have not received any notice of an appointment cancellation at least 24 hours in advance, that patient will be charged a $50 no-show fee.

In order to avoid missed appointments we provide reminders too all patients via Phone, Text, or Email no later than 24-48 hours prior to all appointments.

For questions regarding insurance, surgeries, or appointments scheduling please Call Our Office and a member of our team will be happy to take care of you.

Any simple questions can be directed to our Office Email and the team member best suited to answer your question will get back to you as soon as possible during our normal business hours.

We also have a Fax Number available for any paperwork, referrals, copies of insurance cards, etc.

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